VF Services

The Vinyl Factory has been providing services to artists since 2001.
Here is a break-down of what we excel at:

Fulfillment and Customer Service

We have a warehouse in Hayes (30,000 sqft), west London and an operational centre in the heart of Soho. We employ over 20 people that not only master the art of packaging (remember we specialize in unique products), but provide our customers with an award winning service.

E-Commerce solutions

We have built our own open source e-commerce platform called Playos. It’s a solution that connects with physical Points of Sale, so we can enable onsite sales at the touch of a button. Playos, unlike other e-commerce solutions, was developed specifically for the music industry. It understands and manages customers in a more intelligent manner, sorts shipping tables according to price and environmental impact… the list goes on and on.
We also master and support the Magento Open Source e-commerce initiative. We are strong supporters of the open source community.

Hosting

Because we provide E-Commerce solutions, reliable hosting is an area where we have invested heavily in order to provide our clients with the best possible service. Our hosting solutions are based on the latest cloud technology. This means you only pay for what you use. Cloud hosting also allows us to offer streaming and downloading in unprecedented numbers without the risk of outages.

Bespoke Web Development

We have a development team in sunny Lisbon of 15 highly qualified software engineers and project managers. We’ve found that if we provide programmers with some sun they, just like plants, tend to be happier, produce faster and better code.

Index Fan 1.1 Beta

Through Index Fan we aggregate, index, analyze and monitor a product’s history as it travels the web and re-compile user profiles. Artists have very little tools to mine emails for metadata that will paint a more accurate picture of the fans’ profiles and behavioural patterns around the use of their content. These behavioural patterns are precious, for they allow us to assign different value attributes to fans and plan a common strategy that speaks to their desire.

Design and Creative management

Well, we offer design services as well, but most of the artists we work with have a pretty good visual identity or idea of what they want. Using our creative management skills we do tend to help them consolidate that visual reality into the various touch points that comprise their offering. In other words we work we the most talented designers worldwide and help good design come to life.